What can an AI teammate do with Help Scout?

A Help Scout AI teammate can read and triage conversations, filter by status or mailbox, look up customer profiles and history, draft replies to common inquiries, create new conversations, assign tickets to the right agent, and generate support metrics reports. Write actions like replying or assigning always require your approval.

Can my teammate send replies to customers automatically?

Replying to conversations is a write action that requires your approval. Your teammate drafts the reply and queues it for review - nothing is sent until you confirm.

Which Help Scout plans does this work with?

The integration uses the Help Scout REST API and works with all Help Scout plans that include API access (Standard and above).

How is a Help Scout AI teammate different from Help Scout workflows?

Help Scout workflows handle simple rule-based routing and tagging. A Help Scout AI teammate reasons across conversations: it reads thread history, identifies patterns, drafts context-aware replies, and routes information to other tools like Slack based on what it finds.

Support

AI Teammate for Help Scout

An AI teammate that reads, triages, and replies to customer conversations.

Your AI teammate for Help Scout reads conversations, looks up customers, and drafts replies to keep your support inbox under control. A capable AI assistant - or helpdesk copilot - for ticket triage, customer lookup, and support workflow automation. Write actions always require your approval.

Support teams spend more time sorting and routing conversations than actually solving problems. A Help Scout AI teammate handles the triage, surfaces what needs attention, and drafts replies so your team can focus on the customers that need a human touch.

Connect Help Scout Visit Help Scout

What your AI teammate can do with Help Scout

Read-only actions run automatically. Write actions require your approval.

Read-only actions

list conversations

Browse and filter conversations by status, mailbox, or tag

get conversation

Read full conversation details including thread history and notes

list customers

Browse customer profiles in your Help Scout account

get customer

Read a customer's full profile, contact info, and conversation history

Write actions (require approval)

reply to conversation

Send a reply to an open conversation on behalf of your team

create conversation

Open a new conversation in a specified mailbox

assign conversation

Assign a conversation to a specific agent or team

Example workflows with Help Scout

Real tasks you can run on a schedule or on demand.

task

triage open conversations each morning and surface high-priority tickets that need immediate attention

task

draft replies to common customer questions and queue them for agent review before sending

task

generate a weekly support report with conversation volume, response times, and top issue categories

task

look up a customer's full conversation history before a sales or success call

How to connect Help Scout

Create a free m8tes account.

Connect Help Scout

Click Connect and complete the OAuth flow or enter your API key.

Create a task

Give your AI teammate a task that uses Help Scout. It handles the rest.

Help Scout AI teammate: FAQ

Common questions about using an AI teammate with Help Scout.

Build an AI teammate for Help Scout

Connect Help Scout to an autonomous AI teammate that reads data, runs tasks on schedule, and delivers structured output.

AI teammates — all integrations
Build a teammate that uses Help Scout alongside your other tools.

Related integrations

Teams that use Help Scout also connect these.

Zendesk

Support

Intercom

Support

Freshdesk

Support

Slack

Communication

Start using Help Scout today

Free to start. No credit card required.

Start free