SupportAI teammates for Freshdesk
Triage support requests and find gaps in your help docs.
Your Mate
Your result
The request
Route new tickets to the right support group
Result and follow-up
Review the work with your Mate.
More work to hand off
- Bring unresolved urgent tickets to your team
- Identify questions missing from your help articles
Give your agents a job.
Your Mate
Sets up the task and cadence.
Specialist Mate
Does the recurring work.
You
Set the goals. Review the results.
What needs your approval
Changes to Freshdesk need your approval.
Zendesk
Intercom
Slack
HubSpot