SupportAI teammates for Zoho Desk
Find urgent tickets and questions missing from your help docs.
Your Mate
Your result
The request
Route new tickets to the appropriate support department
Result and follow-up
Review the work with your Mate.
More work to hand off
- Identify recurring questions missing from your help articles
- Bring overdue urgent tickets to the team's attention
Give your agents a job.
Your Mate
Sets up the task and cadence.
Specialist Mate
Does the recurring work.
You
Set the goals. Review the results.
How approvals work
In Safe mode, your Mate can use connected Zoho Desk tools without asking each time. Payments, refunds, and other financial actions still need your approval.
Connecting Zoho Desk
- Connection
- Sign in with your account
- Setup
- About 10 minutes
Zendesk
Freshdesk
Slack
HubSpot