SupportAI teammates for Zendesk
Triage tickets and flag recurring customer problems.
Your Mate
Your result
The request
Route new tickets to the right support team
Result and follow-up
Review the work with your Mate.
More work to hand off
- Draft help articles from questions customers keep asking
- Bring unresolved urgent tickets to the team's attention
Give your agents a job.
Your Mate
Sets up the task and cadence.
Specialist Mate
Does the recurring work.
You
Set the goals. Review the results.
Available actions
260 actions- apply zendesk macro
- autocomplete problems
- autocomplete users
- check host mapping validity for existing brand
- count deleted users
- count user ccd tickets
View all 260 actions
- count zendesk custom object records
- count zendesk organizations
- create autocomplete tags
- create views preview
- create views preview count
- detect best locale
- download custom object record attachment
- get about me
- get account settings
- get active triggers
- get activities count
- get all zendesk organizations
- get app
- get apps installations requirements
- get apps location
- get apps location installations
- get attachment
- get autocomplete tags
- get automation
- get automations
- get automations search
- get brands
- get brands agents
- get brands2
- get custom object fields limit
- get custom object records limit
- get custom objects limit
- get custom status
- get custom statuses
- get deleted tickets
- get deleted user
- get deletion schedule
- get deletion schedules
- get dynamic content item show
- get dynamic content item variant
- get dynamic content items
- get dynamic content items show many
- get dynamic content items variants
- get email notification
- get email notifications
- get email notifications show many
- get end user identities
- get end user identity
- get group membership
- get group memberships
- get group memberships by group
- get group users
- get groups assignable
- get groups count
- get groups users count
- get guide survey responses
- get guide surveys
- get incremental organizations
- get incremental routing attribute values
- get incremental routing attributes
- get incremental routing instance values
- get incremental sample
- get incremental ticket events
- get incremental ticket metric events
- get incremental tickets
- get incremental tickets cursor
- get incremental users
- get incremental users cursor
- get job statuses
- get job statuses2
- get locale
- get locales
- get locales agent
- get locales current
- get macro attachments
- get macro categories
- get macro definitions
- get macro replica
- get macro2
- get macros
- get macros actions
- get macros active
- get macros apply
- get macros search
- get object trigger
- get open requests
- get organization field2
- get organization fields
- get organization membership2
- get organization related
- get organization requests
- get organization subscription
- get organization subscriptions
- get organization tags
- get organization tickets
- get organization users
- get organization users count
- get organizations autocomplete
- get organizations merges
- get organizations show many
- get organizations tickets count
- get owned apps
- get problems
- get public locales
- get recent tickets
- get remote authentications
- get request comments
- get requests ccdb
- get requests comment
- get requests search
- get requests solved
- get routing agents instance values
- get satisfaction ratings
- get satisfaction ratings count
- get search count
- get search export
- get security settings
- get side conversations events
- get support address
- get tags
- get tags count
- get target
- get target failure
- get target failures
- get targets
- get ticket audit by id
- get ticket collaborators
- get ticket comments
- get ticket email c cs
- get ticket field2
- get ticket fields
- get ticket fields count
- get ticket fields show many
- get ticket followers
- get ticket forms
- get ticket forms show many
- get ticket incidents
- get ticket metric
- get ticket metrics
- get ticket skips
- get tickets audits
- get tickets audits count
- get tickets comments count
- get tickets conversation log
- get tickets count
- get tickets metrics
- get tickets side conversations events
- get trigger
- get trigger categories
- get trigger categories2
- get triggers
- get triggers definitions
- get triggers search
- get user
- get user entitlements full
- get user events
- get user field by id
- get user field options
- get user fields
- get user fields show many
- get user profiles events2
- get user profiles2
- get user sessions
- get user tickets assigned count
- get users assigned tickets
- get users autocomplete
- get users brand agents
- get users ccd tickets
- get users compliance deletion statuses
- get users count
- get users followed tickets
- get users group memberships
- get users group memberships by id
- get users groups
- get users groups count
- get users identities2
- get users me session
- get users me settings
- get users organization memberships
- get users organization memberships2
- get users organization subscriptions
- get users organizations
- get users organizations count
- get users profiles
- get users related
- get users requested tickets
- get users requests
- get users skips
- get users tags
- get view definitions
- get view ticket count
- get views
- get views active
- get views compact
- get views count
- get views count many
- get views execute
- get views export
- get views search
- get views show many
- get views tickets
- get zendesk activities
- get zendesk custom roles
- get zendesk organization
- get zendesk organization merge
- get zendesk organizations subscriptions
- get zendesk requests
- get zendesk sessions
- get zendesk sharing agreements
- get zendesk suspended tickets
- get zendesk ticket by id
- get zendesk ticket fields options
- get zendesk ticket fields options2
- get zendesk ticket form
- get zendesk ticket related
- get zendesk tickets side conversation id
- get zendesk tickets tags
- list active automations
- list app installations
- list app locations
- list assignable group memberships
- list assignable group memberships by group
- list bookmarks
- list brand agents
- list custom object record attachments
- list custom object records
- list deleted users
- list incremental custom object records
- list monitored twitter handles
- list object triggers
- list object triggers definitions
- list organization memberships
- list organization memberships by organization
- list resource collections
- list skips
- list support addresses
- list ticket audits
- list ticket content pins
- list user identities
- list zendesk access rules
- list zendesk custom object fields
- list zendesk custom objects
- list zendesk permission policies
- list zendesk tickets
- list zendesk users
- search custom object records
- search object triggers
- search zendesk
- search zendesk organizations
- search zendesk users
- show access rule
- show custom object
- show custom object record
- show many job statuses
- show many tickets
- show many users
- show permission policy
- show request
- verify subdomain availability
These run without asking in Safe mode. Other changes in connected apps can also run in Safe mode. Payments, refunds, and other financial actions still need your approval.
Connecting Zendesk
- Connection
- Sign in with your account
- Setup
- About 10 minutes
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