What can an AI agent do with Intercom?

An Intercom AI agent can read and search conversations, look up contact profiles, spot trends across support threads, tag and assign tickets, and draft replies. Write actions like sending replies or assigning conversations require your approval.

Can my AI agent reply to customers directly?

Yes, but replying is a write action that requires your approval in safe and plan permission modes. You can review each draft before it is sent, or configure auto-approval for trusted workflows.

Which conversations can my agent access?

Your agent accesses conversations and contacts using your connected Intercom account's permissions. It only reads or acts on data that your account can see.

How is an AI agent different from Intercom's built-in automation?

Intercom's automation handles routing rules and canned responses. An AI agent reasons across full conversation history, identifies patterns, synthesizes customer feedback, and takes multi-step actions across your other tools like Slack, Notion, or a spreadsheet.

Support

Intercom, run by an agent.

An AI agent that reads your Intercom conversations and surfaces customer insights.

Connect Intercom Book a demo

What needs your approval

Intercom never changes anything without you.

Anything that creates, edits or deletes in Intercom waits for your approval. Approve a recurring task once and it runs unattended after that.

Connecting Intercom

About 10 minutes

Auth: OAuth, managed
Setup: About 10 minutes

Example tasks

Real work people hand to an agent that uses Intercom.

Scan open conversations daily and summarize recurring issues into a Slack report
Search for all contacts who mentioned a specific feature and draft a follow-up message
Tag and assign conversations by topic so your team handles the right tickets
Pull customer feedback from resolved conversations and log themes in a spreadsheet