SupportAI teammates for Intercom
Turn customer conversations into clear support priorities.
Your Mate
Your result
The request
Group recurring issues from open customer conversations
Result and follow-up
Review the work with your Mate.
More work to hand off
- Draft follow-ups for customers who requested a feature
- Assign conversations by topic to the right support team
Give your agents a job.
Your Mate
Sets up the task and cadence.
Specialist Mate
Does the recurring work.
You
Set the goals. Review the results.
Available actions
65 actions- download data export
- find tag
- get a contact
- get content import source
- get conversation
- get counts
View all 65 actions
- get custom object instance by external id
- get external page
- get ticket
- get ticket type
- identify an admin
- jobs status
- list all activity logs
- list all admins
- list all articles
- list all collections
- list all companies
- list all help centers
- list all macros
- list all notes
- list attached companies for contact
- list attached contacts
- list attached segments for companies
- list attached segments for contact
- list away status reasons
- list calls
- list company notes
- list contacts
- list content import sources
- list conversations
- list data attributes
- list data events
- list external pages
- list help center sections
- list internal articles
- list news items
- list segments
- list subscription types
- list subscriptions for a contact
- list tags
- list tags attached to a contact
- list teams
- list ticket states
- list ticket types
- retrieve a collection
- retrieve a company by id
- retrieve a help center
- retrieve a job status
- retrieve a macro
- retrieve a segment
- retrieve an admin
- retrieve an article
- retrieve companies
- retrieve internal article
- retrieve note
- retrieve team
- retrieve visitor with user id
- scroll over all companies
- search contacts
- search conversations
- search for articles
- search internal articles
- search tickets
- show call
- show contact by external id
These run without asking in Safe mode. Other changes in connected apps can also run in Safe mode. Payments, refunds, and other financial actions still need your approval.
Connecting Intercom
- Connection
- Sign in with your account
- Setup
- About 10 minutes
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HubSpot
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