What can an AI teammate do with Gorgias?

A Gorgias AI teammate can triage incoming support tickets and route them to the right agent, look up customer order history, draft replies to common e-commerce inquiries (order status, returns, shipping delays), close resolved tickets, and generate daily or weekly support metrics. Write actions like replying or closing tickets always require your approval.

Can my teammate reply to customers automatically?

Replying to tickets is a write action that requires your approval. Your teammate can draft the reply and queue it for your review before anything is sent.

Does this work with Shopify orders in Gorgias?

Yes. Gorgias surfaces Shopify order data alongside tickets, and your teammate can read that context when looking up customer profiles or drafting replies about specific orders.

What ticket channels does the integration support?

The integration works through Gorgias's API, which covers all channels your Gorgias account supports: email, live chat, social media, and SMS tickets are all accessible.

Support

AI Teammate for Gorgias

An AI teammate that triages, replies to, and resolves e-commerce support tickets.

Your AI teammate for Gorgias reads your helpdesk queue, searches customer profiles, and manages support tickets. An autonomous AI assistant for e-commerce support triage, customer lookup, and ticket resolution workflows. Write actions always require your approval.

E-commerce support teams deal with high ticket volume from orders, returns, and shipping issues that follow predictable patterns. A Gorgias AI teammate handles the repetitive triage, surfaces order context, and drafts replies - so your team spends time on the tickets that actually need a human.

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What your AI teammate can do with Gorgias

Read-only actions run automatically. Write actions require your approval.

Read-only actions

list tickets

Browse and filter support tickets by status, channel, or tag

get ticket

Read full ticket details, messages, and conversation history

list customers

Browse customer profiles linked to your Gorgias account

get customer

Look up a customer by email or ID, including order history

Write actions (require approval)

reply to ticket

Send a message or internal note on an existing ticket

close ticket

Mark a resolved ticket as closed

create ticket

Open a new support ticket on behalf of a customer

Example workflows with Gorgias

Real tasks you can run on a schedule or on demand.

task

triage incoming tickets every morning and assign them to the right support agent

task

draft replies to common order status and return requests for agent review

task

generate daily support metrics: ticket volume, first-response time, and top issue categories

task

identify repeat contacts and escalate high-frustration tickets to a senior agent via slack

How to connect Gorgias

Create a free m8tes account.

Connect Gorgias

Click Connect and complete the OAuth flow or enter your API key.

Create a task

Give your AI teammate a task that uses Gorgias. It handles the rest.

Gorgias AI teammate: FAQ

Common questions about using an AI teammate with Gorgias.

Build an AI teammate for Gorgias

Connect Gorgias to an autonomous AI teammate that reads data, runs tasks on schedule, and delivers structured output.

AI teammates — all integrations
Build a teammate that uses Gorgias alongside your other tools.

Related integrations

Teams that use Gorgias also connect these.

Zendesk

Support

Freshdesk

Support

Shopify

E-commerce

Slack

Communication

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