What can an AI agent do with Gorgias?

A Gorgias AI agent can triage incoming support tickets and route them to the right agent, look up customer order history, draft replies to common e-commerce inquiries (order status, returns, shipping delays), close resolved tickets, and generate daily or weekly support metrics. Write actions like replying or closing tickets always require your approval.

Can my agent reply to customers automatically?

Replying to tickets is a write action that requires your approval. Your agent can draft the reply and queue it for your review before anything is sent.

Does this work with Shopify orders in Gorgias?

Yes. Gorgias surfaces Shopify order data alongside tickets, and your agent can read that context when looking up customer profiles or drafting replies about specific orders.

What ticket channels does the integration support?

The integration works through Gorgias's API, which covers all channels your Gorgias account supports: email, live chat, social media, and SMS tickets are all accessible.

Support

Gorgias, run by an agent.

An AI agent that triages, replies to, and resolves e-commerce support tickets.

Connect Gorgias Book a demo

What needs your approval

Gorgias never changes anything without you.

Anything that creates, edits or deletes in Gorgias waits for your approval. Approve a recurring task once and it runs unattended after that.

Connecting Gorgias

About 10 minutes

Auth: OAuth, managed
Setup: About 10 minutes

Example tasks

Real work people hand to an agent that uses Gorgias.

triage incoming tickets every morning and assign them to the right support agent
draft replies to common order status and return requests for agent review
generate daily support metrics: ticket volume, first-response time, and top issue categories
identify repeat contacts and escalate high-frustration tickets to a senior agent via slack