SupportAI teammates for Gorgias
Help support handle order questions, returns, and recurring problems.
Your Mate
Your result
The request
Route store support tickets to the right person
Result and follow-up
Review the work with your Mate.
More work to hand off
- Draft replies about order status and returns
- Flag repeat customer issues that need a closer look
Give your agents a job.
Your Mate
Sets up the task and cadence.
Specialist Mate
Does the recurring work.
You
Set the goals. Review the results.
Available actions
13 actions- get account
- get customer
- get event
- get team
- get ticket
- list account settings
View all 13 actions
- list customer field values
- list customers
- list events
- list teams
- list ticket field values
- list ticket tags
- list tickets
These run without asking in Safe mode. Other changes in connected apps can also run in Safe mode. Payments, refunds, and other financial actions still need your approval.
Connecting Gorgias
- Connection
- Sign in with your account
- Setup
- About 10 minutes
Zendesk
Freshdesk
Shopify
Slack