Security and trust

m8tes runs autonomous teammates against your real business data. Here is exactly how we protect it, who we rely on, and what we are building next.

SOC 2 Type II — in progress

We are completing a SOC 2 Type II examination. To request our current security posture, a security questionnaire, subprocessor details, or a Data Processing Agreement, email privacy@m8tes.ai.

How we protect your data

Encryption

Encrypted in transit and at rest

All traffic is served over TLS 1.2+ with HSTS. Integration credentials and OAuth tokens are encrypted at rest using authenticated symmetric encryption (Fernet — AES-128-CBC with HMAC-SHA256).

Isolation

Every run is sandboxed

Each agent run executes in its own isolated, ephemeral cloud sandbox. Tool subprocesses run with a cleaned environment, so your credentials never reach the processes that read your data.

Secrets

Credentials never leak

Secrets reach a sandbox through the provider's authenticated API, never via command-line arguments or the process list. Logs and error reports are redacted so tokens and passwords are never recorded.

Access

Strong authentication

Sessions use signed tokens with instant revocation, single-use password resets, and rate-limited auth endpoints. Sign in with email or Google OAuth 2.0.

Network

Outbound request protection

Webhook and bridge destinations are validated and IP-pinned to block SSRF and DNS-rebinding attacks. Connections to private or internal addresses are rejected.

Monitoring

Continuous integrity checks

Automated health checks and dozens of data-consistency invariants run continuously, with error monitoring and alerting. Dependencies and secrets are scanned on every change in CI.

Your data

We never train on your data

Your content, customer data, and outputs are never used to train AI models — by us or our subprocessors. You can request a copy of your data or its deletion at any time.

Infrastructure

Certified providers

Core infrastructure runs on providers that maintain their own independent certifications, including DigitalOcean (SOC 2), Anthropic (SOC 2), and Stripe (PCI DSS).

Subprocessors

The third parties that may process your data to provide the service. Optional channels only apply if you enable them.

SubprocessorPurposeData processedLocation
AnthropicLLM inference (Claude)Task instructions, messages, and context you send to a teammateUnited States
DaytonaSandbox compute for agent runsRun code, uploaded files, and tool input/output during executionUnited States
DigitalOceanCloud hosting and databaseAll platform data stored at restUnited States
StripePayments and billingBilling contact and tokenized payment method (we never store card numbers)United States
ResendTransactional email deliveryRecipient email address and notification contentUnited States
ComposioThird-party integration brokerageConnection metadata and OAuth tokens for apps you connectUnited States
OpenAITeammate setup assistanceTask descriptions used to draft a teammate's instructionsUnited States
PostHogProduct analytics (consent-gated)Usage events and page views, only after you accept analytics cookiesUnited States
SentryError monitoringError traces and request metadata (redacted of secrets)United States
GoogleOAuth sign-in and connected APIsAccount identifiers and the data you authorize (e.g. Google Ads)United States
TwilioSMS and phone numbers (optional)Phone number and message content, only if you enable SMSUnited States
BlueBubblesiMessage bridge (optional, self-hosted)iMessage content routed through a bridge you host and controlSelf-hosted by you

What's next

Security features actively on our roadmap. Ask us about timelines if any are a requirement for your team.

  • SSO / SAML and SCIM provisioning
  • Multi-factor authentication (MFA)
  • Self-serve data export and account deletion
  • Customer-facing audit-log export

Report a vulnerability

Found a security issue? Please do not open a public issue. Email support@m8tes.ai with details and steps to reproduce. We acknowledge reports within 48 hours. For data, privacy, or DPA requests, contact privacy@m8tes.ai. See our Privacy Policy and Terms for full details.

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