What can an AI teammate do with WhatsApp?

A WhatsApp AI teammate can read incoming messages, send free-form or template messages, list contacts, browse approved message templates, and monitor conversations for keywords or escalation triggers. Write actions like sending messages require your approval.

Do I need a WhatsApp Business account?

Yes. This integration uses the WhatsApp Business API, which requires a verified WhatsApp Business account. Personal WhatsApp accounts are not supported.

Can my teammate send messages to anyone?

Your teammate can message contacts who have opted in to receive messages from your business, following WhatsApp's messaging policy. Outside the 24-hour customer service window, only approved template messages can be sent.

How is this different from a WhatsApp chatbot?

Traditional chatbots follow fixed decision trees. An AI teammate reasons over conversation context, decides what to say, and can route actions across other tools like HubSpot or Google Sheets - all within the same run.

Communication

AI Teammate for WhatsApp

An AI teammate that sends messages, reads conversations, and manages contacts via WhatsApp Business.

Your AI teammate for WhatsApp reads message threads, sends messages, and manages contacts through the WhatsApp Business API. A powerful AI assistant for customer communication, support automation, and global outreach at scale. Write actions always require your approval.

WhatsApp Business reaches customers where they already are, with open rates that email can't match. Connect it to your AI teammate to handle high-volume messaging, automate replies, and keep every conversation moving without manual effort.

Connect WhatsApp Visit WhatsApp

What your AI teammate can do with WhatsApp

Read-only actions run automatically. Write actions require your approval.

Read-only actions

read messages

Fetch incoming messages and conversation history from a phone number or thread

list contacts

Browse your WhatsApp Business contacts and phone numbers

get message templates

List approved message templates available for your business account

get business profile

Read your WhatsApp Business profile info and settings

Write actions (require approval)

send message

Send a free-form text message to a contact

send template message

Send a pre-approved template message with dynamic variables

mark message as read

Update message status to read in a conversation thread

Example workflows with WhatsApp

Real tasks you can run on a schedule or on demand.

task

send order confirmation and shipping updates to customers automatically

task

reply to common support questions using approved message templates

task

notify customers about appointment reminders or payment due dates

task

monitor incoming messages and escalate urgent issues to your support team

How to connect WhatsApp

Create a free m8tes account.

Connect WhatsApp

Click Connect and complete the OAuth flow or enter your API key.

Create a task

Give your AI teammate a task that uses WhatsApp. It handles the rest.

WhatsApp AI teammate: FAQ

Common questions about using an AI teammate with WhatsApp.

Build an AI teammate for WhatsApp

Connect WhatsApp to an autonomous AI teammate that reads data, runs tasks on schedule, and delivers structured output.

AI teammates — all integrations
Build a teammate that uses WhatsApp alongside your other tools.

Related integrations

Teams that use WhatsApp also connect these.

Slack

Communication

Gmail

Communication

Intercom

Support

HubSpot

CRM & sales

Start using WhatsApp today

Free to start. No credit card required.

Start free