What can an AI agent do with Twilio?

A Twilio AI agent can send SMS and WhatsApp messages, read message history, list phone numbers, and review call logs. It can trigger notifications based on events in your other tools, summarize inbound message activity, and manage conversations, all on a schedule or on demand. Write actions like sending messages require your approval.

Which Twilio products are supported?

The agent works with Twilio Programmable Messaging (SMS and WhatsApp), Programmable Voice (call logs), and Twilio Conversations. Support for additional products like Verify and Flex can be added through custom task instructions.

Can my agent send messages to multiple recipients?

Yes. You can instruct your agent to loop over a list of recipients, such as a column from a Google Sheet or a query result, and send each one a personalized message. Write actions require your approval before any messages are sent.

Is my Twilio API key stored securely?

Yes. Your Twilio Account SID and Auth Token are stored encrypted and are only used at execution time. They are never logged or exposed in run output.

Developer tools

AI agent for Twilio

An AI agent that sends SMS, reads messages, and manages your Twilio communications.

Your AI agent for Twilio sends SMS and WhatsApp messages, reads message history, and manages phone numbers and conversations. A powerful AI agent for programmable communications, automated notifications, and customer messaging at scale. Write actions always require your approval.

Twilio powers the messaging layer for thousands of products, but triggering the right message at the right time still requires custom code. A Twilio AI agent reads context from your other tools and sends the right SMS, WhatsApp, or voice call automatically, without any glue code.

Connect Twilio Visit Twilio

What your AI agent can do with Twilio

Read-only actions run automatically. Write actions require your approval.

Read-only actions

list messages

Read incoming and outgoing SMS message history for a phone number

get message

Fetch details of a specific message by SID

list phone numbers

View all Twilio phone numbers on your account

list calls

Retrieve a log of inbound and outbound calls

list conversations

Read multi-channel conversation threads from Twilio Conversations

Write actions (require approval)

send SMS

Send an SMS message from a Twilio number to any phone number

send WhatsApp message

Send a WhatsApp message via the Twilio WhatsApp Business API

Example workflows with Twilio

Real tasks you can run on a schedule or on demand.

task

send SMS alerts when a payment fails or a subscription renews

task

notify on-call engineers by text when a Sentry error spike is detected

task

send WhatsApp order confirmations and shipping updates to customers

task

summarize daily inbound message volume and flag unanswered threads

How to connect Twilio

Create a free m8tes account.

Connect Twilio

Click Connect and complete the OAuth flow or enter your API key.

Create a task

Give your AI agent a task that uses Twilio. It handles the rest.

Twilio AI agent: FAQ

Common questions about using an AI agent with Twilio.

Build an AI agent for Twilio

Connect Twilio to an autonomous AI agent that reads data, runs tasks on schedule, and delivers structured output.

AI teammates: all integrations
Build an AI agent that uses Twilio alongside your other tools.

Related integrations

Teams that use Twilio also connect these.

SendGrid

Marketing

Slack

Communication

HubSpot

CRM & sales

Intercom

Support

Put an agent on Twilio today

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