What can an AI agent do with incident.io?

An incident.io AI agent can list and read active incidents, pull timeline events, summarize impact across services, draft postmortem reports, declare new incidents, and update incident status as the situation evolves. It acts as a real-time reliability co-pilot for your SRE and on-call teams. Write actions like creating or updating incidents require your approval.

Can my AI agent automatically declare incidents?

Yes, but only with your approval. Creating an incident is a write action, so it goes through your configured permission mode. In safe or plan mode, the agent will propose the action and wait for you to confirm before proceeding.

How does this help with postmortems?

After an incident resolves, your agent can read the full timeline, extract contributing factors, and draft a structured postmortem document. This saves hours of manual writeup work and ensures no timeline detail is missed.

Can I combine incident.io with other tools like Slack or Datadog?

Yes. An agent can read alert data from Datadog, cross-reference it with incident.io timelines, post status updates to Slack, and open GitHub issues for follow-up tasks, all in a single automated workflow.

Developer tools

incident.io, run by an agent.

An AI agent that tracks, manages, and reports on your incidents.

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What needs your approval

incident.io never changes anything without you.

Anything that creates, edits or deletes in incident.io waits for your approval. Approve a recurring task once and it runs unattended after that.

Connecting incident.io

About 5 minutes

Auth: API key
Setup: About 5 minutes

Where to get access

Create an API key in Incident.io under Settings > API keys.

app.incident.io

Example tasks

Real work people hand to an agent that uses incident.io.

summarize all open p0 and p1 incidents and post a status digest to your incidents slack channel
generate a structured postmortem draft from an incident timeline as soon as it is resolved
monitor for incidents affecting a specific service and page the on-call engineer via slack
produce a weekly reliability report with incident counts, mean time to resolve, and recurring themes