What can an AI teammate do with Gong?

A Gong AI teammate can list and read call recordings, pull full transcripts, analyze deal health and risk signals, retrieve coaching scorecards, and add coaching comments to calls. It can run automatically on a schedule - for example, summarizing every new call each morning or flagging at-risk deals each week - or on demand when you ask a question about a specific rep or deal. Write actions like adding comments require your approval.

Can my AI teammate coach reps without me reviewing the output first?

Read-only analysis - like identifying coaching moments or summarizing transcripts - runs automatically. Any write action, such as posting a comment on a call, requires your explicit approval before it is submitted.

Does my AI teammate have access to all calls in my Gong workspace?

Access is scoped to what your connected Gong account can see. You can further limit the teammate by specifying filters in the task instructions - for example, only calls from a specific team, date range, or account.

How is this different from Gong's built-in AI features?

Gong's built-in AI surfaces insights within Gong itself. An AI teammate connects Gong to the rest of your workflow - combining call data with your CRM, Slack, or project tools, and running multi-step analyses or automations that Gong alone cannot trigger.

CRM & sales

AI Teammate for Gong

An AI teammate that analyzes, summarizes, and coaches from your revenue intelligence data.

Your AI teammate for Gong - a leading revenue intelligence platform - reads call recordings, surfaces deal risks, and helps your team replicate what top reps do. An ideal AI assistant for sales coaching, deal reviews, and pipeline analysis. Write actions always require your approval.

Gong captures every customer conversation, but most reps never have time to review the insights buried in those calls. An AI teammate surfaces deal risks, coaching moments, and competitor mentions automatically - so your team improves without adding more meetings.

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What your AI teammate can do with Gong

Read-only actions run automatically. Write actions require your approval.

Read-only actions

list calls

Retrieve a list of recorded calls filtered by date, rep, or account

get call

Fetch metadata and stats for a specific call - duration, participants, topics

get call transcript

Read the full transcript of a recorded sales call

list deals

Browse deals tracked in Gong with stage, activity, and risk signals

get deal

Fetch detailed information and activity history for a specific deal

list scorecards

Retrieve coaching scorecards and evaluation criteria

Write actions (require approval)

add call comment

Post a coaching comment or feedback note on a recorded call

Example workflows with Gong

Real tasks you can run on a schedule or on demand.

task

summarize this week's discovery calls and flag deals with unresolved objections

task

review a rep's last five calls and generate a coaching report with specific improvement areas

task

identify deals that have gone silent for more than two weeks and draft follow-up talking points

task

pull transcripts from closed-won deals and extract the patterns that led to success

How to connect Gong

Create a free m8tes account.

Connect Gong

Click Connect and complete the OAuth flow or enter your API key.

Create a task

Give your AI teammate a task that uses Gong. It handles the rest.

Gong AI teammate: FAQ

Common questions about using an AI teammate with Gong.

Build an AI teammate for Gong

Connect Gong to an autonomous AI teammate that reads data, runs tasks on schedule, and delivers structured output.

AI teammates — all integrations
Build a teammate that uses Gong alongside your other tools.

Related integrations

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