What can an AI agent do with Gong?

A Gong AI agent can list and read call recordings, pull full transcripts, analyze deal health and risk signals, retrieve coaching scorecards, and add coaching comments to calls. It can run automatically on a schedule - for example, summarizing every new call each morning or flagging at-risk deals each week - or on demand when you ask a question about a specific rep or deal. Write actions like adding comments require your approval.

Can my AI agent coach reps without me reviewing the output first?

Read-only analysis - like identifying coaching moments or summarizing transcripts - is shown to you before it runs. Any write action, such as posting a comment on a call, requires your explicit approval before it is submitted.

Does my AI agent have access to all calls in my Gong workspace?

Access is scoped to what your connected Gong account can see. You can further limit the agent by specifying filters in the task instructions - for example, only calls from a specific team, date range, or account.

How is this different from Gong's built-in AI features?

Gong's built-in AI surfaces insights within Gong itself. An AI agent connects Gong to the rest of your workflow - combining call data with your CRM, Slack, or project tools, and running multi-step analyses or automations that Gong alone cannot trigger.

CRM & sales

Gong, run by an agent.

An AI agent that analyzes, summarizes, and coaches from your revenue intelligence data.

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What needs your approval

Gong never changes anything without you.

Anything that creates, edits or deletes in Gong waits for your approval. Approve a recurring task once and it runs unattended after that.

Connecting Gong

About 5 minutes

Auth: API key
Setup: About 5 minutes

Where to get access

Create an API key in Gong under Settings → API (requires Technical Administrator role). Store as ACCESS_KEY:ACCESS_KEY_SECRET — the agent will base64-encode them for Basic auth.

help.gong.io

Example tasks

Real work people hand to an agent that uses Gong.

summarize this week's discovery calls and flag deals with unresolved objections
review a rep's last five calls and generate a coaching report with specific improvement areas
identify deals that have gone silent for more than two weeks and draft follow-up talking points
pull transcripts from closed-won deals and extract the patterns that led to success